You see in the SOM (The system of Operative monitoring) that the machinery stays on the place. You don’t pay any attention at “lack of communication” and “the last coordinate”.

The last machinery status is displayed in the SOM. If the machinery lost connection in driving so it will display like “driving”. The lack of communication reasons see in paragraph 1.

You see drains and fillings disagree with filling sheets or false machinery drains and fillings.

1. There is no calibration (it is necessary)
2. The reason is a program failure and it’s necessary to configure drain and filling settings (IT-specialists do these)
3. Fuel level sensor is faulty
4. False data and intentional falsification in the filling sheets.

You see blank reports about drains and fillings.м

1. The reason is a program failure and it’s necessary to configure drains and fillings settings (IT-specialists do these).
2. The fuel level sensor is faulty.

You see the divergence in system’s report and trip ticket’s data.

1. It’s necessary to see the track and machinery speed schedule for this period. If the track is complete without differences and there are no disconnect and lack of communication so there is a mistake in the trip tickets data (Usually the operator writes down data according to the tachometer. So there is a factory inaccuracy which is about 10% and grows in time. Speaking about serviceable navigation equipment inaccuracy doesn’t exceed 5%). If it is lack of communication in working time or there are some differences in track the reasons are:
2. Navigation equipment failure (antenna and controller)
3. The machinery has been on the territory with poor GPRS coverage.
4. External interference with navigation equipment.

You see the differences in the route reports.

1. The reason is a program failure and it’s necessary to configure pressure and bucket position sensors settings (IT-specialists do these).
2. The counting routes equipment is defective (pressure sensors, bucket position sensors).

The operator installs new or changes the navigation equipment configuration on his own.

Refer to the IT-department.

You can’t connect to the server as an application client.

1. There is no Internet in the working place.
2. The proxy-server is used in the Company (it is necessary to point it in the configurations).
3. The legacy application client (it’s necessary to ask a new one at the IT-department).
4. There is no MS Net Framework 3.5 and 4.0
5. The wrong login or password.
6. The account is locked.

It is a grey background instead of the map.

1. There is no Internet in the working place.
2. The proxy-server is used in the Company (it is necessary to point it in the configurations).
3. Ensure that the map substrate is chosen and activated.
4. Clear the mapCache contents in the installed software directory.

You need to install an application client to another location.

The user has distro, login and passwords at the initial software purchase. You can use the same login and password for installation to another location (distro is updated if it is not too staled) or ask the new from the IT-department.

You need to install an application client to another location.

Refer to the IT-department. If you need to create a new account you should inform them about the equipment list for it.

You need to add some new equipment to the system or delete an old one.

Refer to the commercial department.

You need to complete the present reports or to create a new report or an instrument.

Refer to the IT-department.